1.Please check if the fire button is stuck.
2.Please check if the pod is installed in place.
3.Please check if the electrodes on the pod and device have any grime.
4.Please perform a charging test to see if it’s a dead battery.
5.Please refer to the user manual of your device, and check the status of the LED indicator to see if there is a short circuit, insufficient power, or the coil and the device are disconnected etc., and then do according to a recheck of 1-4 items.
6.The internal components are damaged due to dropping the device or water into the device, resulting in a failure to power on the device.

1.Please check if the charger can work normally, and if the charger is abnormal or can’t output a 5V voltage, resulting in a failure to charge the device.
2.Please check if the charging cable is normal or whether there is any grime attached to the USB port, change another cable for test.
3.Please check if the LED indicator on the device is normal during charging, please refer to User Manual.
4.If the device hasn’t been charged when it’s not used or “low battery” for a long time, the battery will be over discharged and damaged, and the battery can’t be recovered after charging for 10-15 minutes, please unplug the charging cable.
5.Please charge with recommended adaptor and charging cable from a reputable company.

Please replace a new pod or a new coil, and it is not recommended to continue to use it. There are usually four problems which could cause coil burnt taste:
1.The pod/coil reaches its maximum lifespan.
2.Abnormal use and dry burning are prone to burning, for example if the liquid has been exhausted and continuous to be used, it will be prone to burning.
3.Using thicker e-liquid (higher vg) can also cause coil burning, and you can replace the e-liquid with a thinner one.
4.Please prime the coil before using the device and then wait for about 5 minutes, or it will be prone to burning.

1.Please check whether the drip tip cap or filler plug and coil are installed in place, and check whether the silicone ring on the filler plug and coil is damaged or displaced.
2.Please note that the drip tip cap or filler plug should be closed immediately after filling e-liquid. If the e-liquid is filled too full, it will cause the e-liquid to overflow.
3.If the spitting back is not resolved, we suggest you shake off the condensation in the chimney several times through drip tip and then using it.
4.Please use the recommended wattage for fully vaporizing the coil, or it will also lead to liquid into the mouth.

1.Please check whether the LED indicator of the device is red or the LED indicator flashes 3 or 5 times, it shows that the battery is too low and should be charged in time.
2.The flavor of e-liquid that is being used is weak. It is recommended to try another e-liquid.
3.If the e-liquid is not used for a long time after being filled in the pod, the flavor could be bad, especially for the first few puffs, we suggest you replace the e-liquid and the pod.

1.Please check whether the LED indicator of the device is red or the LED indicator flashes 3 or 5 times, it shows that the battery is too low and should be charged in time.
2.The flavor of e-liquid that is being used is weak. It is recommended to try another e-liquid.
3.If the e-liquid is not used for a long time after being filled in the pod, the flavor could be bad, especially for the first few puffs, we suggest you replace the e-liquid and the pod.

1.The use of e-liquid VG/PG<60/40 will be easily lead to leakage for some coils.
2.Please check whether the top cap of the tank is installed in place. If the tank is not covered tightly immediately after e-liquid filling, it can easily cause a large amount of air enter the tank, thus leading to leakage.
3.Please check whether the coil is installed in place.
4.Please check whether the sealing O-rings of the tank and the coil is displaced, broken or missing.
5.If the tank is not used for more than 3 days after being filled with e-liquid, it can easily lead to leakage.
6.If the device is placed in a high temperature environment or under direct sunlight outdoors, such overexposure can easily lead to leakage.
7.It is not recommended to use the device in an airplane or in a negative pressure environment. The inconsistent internal and external pressure can result in the leakage of the tank.
8.Dropping the tank on the ground can easily lead to leakage.

1.Please lower the output power properly.
2.Avoid chain vaping.
3.Avoid blocking the drip tip of tank with your lips or tongue, and dissipate the heat in time.
4.Sub-ohm tank is suitable for direct-to-lung vaping, so please have a deep draw directly into your lung when you use sub-ohm tank, to avoid the airflow air temperature being too high in tank.

1.Please clean the +/- pole of the mod and every battery with dry and soft paper to avoid the device having poor connect with battery,
2.Perform a charging test and observe whether the device can’t be turned on due to a dead battery.
3.The device can’t be powered on due to damage to the battery or insufficient battery voltage. Please choose batteries which are new, genuine, from same brand.
4.The internal components are damaged due to the entry of water or dropping the device, resulting in a failure to turn on the device.

Standard Shipping which typically takes 3 to 5 business days for delivery and Express Shipping which takes 2 days for delivery within the U.S.

Normally, your order will be shipped within two business days for the standard shipping. If there is a shipment delay, please contact the service team to determine the cause. Express shipping ships your order within a day.

Sorry, the shipping address can’t be changed once the order is shipped. Before the order is shipped, you can contact our official customer service by sending an email to change your address.

It is possible that customs officers may conduct a random inspection of your package and you may be asked to pay the necessary duties. If you are asked to provide additional documents (such as the purchase order) or information about the product(s), please reach out to us at 

Rest assured that if your order includes green shipping protection, your package is covered by our reimbursement policy. You can submit a claim through our Support

For specific logistics status, please enter the logistics order number you received at via email and track

You may reach out to customer service before the package is shipped to assist with canceling the order. Once the package has been shipped, the order cannot be canceled.

Once an order is fulfilled, we are unable to make any additions or changes to your order. If you change your mind on all the items in the order, you can cancel your order within 45 minutes of placing it.

Thank you for choosing VAPORESSO! Please subscribe and visit our website frequently to receive the most recent promotion and mystery code offer!

We accept payment through Cashapp, Venmo, PayPal, Apple Pay, Zelle Pay, Chime, and Bitcoin. If you experience any issues while making a payment, please don’t hesitate to reach out to our customer service team.

It is uncommon for this situation to occur, so you may want to refresh the page and attempt to make the payment again. If your account continues to be debited abnormally, please reach out to our customer service for assistance and we will investigate the issue. Any additional funds paid will be refunded to your original payment account.

Please be assured that we will not collect or store any of your payment information.

We want you to feel confident that your personal information is secure with VAPORESSO. Our compliance with the Payment Card Industry Data Security Standard (PCI DSS) Certification and use of secure socket layer (SSL) technology help ensure the safety of your personal information.

VAPORESSO only guarantees that the device and pod are free from defects in materials and workmanship that occur under normal usage and conditions.

All refunds will be returned to your original payment account within 1-3 working days. The specific time will vary depending on the payment method.

1. Any damage resulting from accidents, misuse, abuse, natural disasters, or other external factors;
2. Damage resulting from exposure to moisture (such as liquids, water, rain, high humidity, excessive perspiration, or other forms of moisture) or extreme environmental conditions (such as sand, food, dirt, or similar substances);
3. Damage resulting from using the device or pod in a manner that is not in accordance with the guidelines provided by VAPORESSO in the device or pod documentation;
4. Damage resulting from unauthorized modifications that alter the functionality or capabilities of the device or pod;
5. Damage caused by (1) using accessories or attachments that are not authorized or recommended by VAPORESSO , or (2) using authorized accessories or attachments in a manner that is not normal or recommended;
6. Cosmetic damage resulting from regular wear and tear, including scratches, dents, and broken plastic components;
7. Any device or pod with a tampered, erased, obscured, or non-genuine Serial Code;
8. Normal degradation of batteries due to regular use (please contact VAPORESSO Team for more information on battery degradation);
9. Damage resulting from unauthorized opening, disassembling, or tampering with the device or pod in any way; and
10. Devices or pods purchased from retailers that are not authorized by VAPORESSO .